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Privacy Policy

KUAN YUAN LIAN ONLINE SHOPPING WEBSITE (hereinafter referred to as KYL online shopping website) absolutely respects the privacy of all users. Please read the following Privacy Policy of KYL online shopping website to help you understand the purpose, type, scope and manner of collection of your personal information by KYL online shopping website and your right to exercise.

KYL online shopping website reserves the right to revise this privacy policy, personal information collection notice, and related notices at any time, and may publish it at the appropriate location of KYL online shopping website or update the content of this website without further notice.

I. Purpose, method, and scope of personal information collection:

  • KYL online shopping website collects your personal information for customer and member management services, business and technical information, online shopping and other e-commerce services, brand and product marketing, shipping and delivery of purchased goods, statistical investigation and analysis, and information and database management.
  • You don't have to enter your personal information to browse KYL online shopping website. However, KYL online shopping website will obtain the user's name, address, home phone number, mobile phone number, refund account information, financial institution account numbers and names, ID card number, foreigner passport number, date of birth, gender, age, nationality, type of use of consumer goods and details of services, and consumption patterns of individuals or households (including browsing of cookie records), etc. according to the nature of individual services. Users are free to choose the right to provide personal information, but if you do not provide, KYL online shopping website will not be able to provide related services, and may not be able to fulfill the rights and obligations of membership contract with you.
  • To protect your privacy and rights, when you use the credit card for online checkout, the payment operation system of the KYL online shopping website will be directly linked to the credit card acquiring bank's network card interface. The KYL online shopping website does not record any information you enter in this interface, and it safeguards the confidentiality of your credit card information.
  • In order to provide you with a faster and more convenient refund service, when your order has a refund, the KYL online shopping website will ask you to provide the refund account information of the purchaser or recipient of the order including bank name, account number and account name. The KYL online shopping website only uses your refund transfer account information for the refund service.
  • In addition to the above categories of personal information, in order to provide users with greater convenience, the KYL online shopping website may use cookies technology to conduct e-commerce website management and record your activity records on this website in order to provide services that are more suitable for the individual needs of users. Cookies are materials that enable a web server to identify users. In general, when a web page is read, the server cannot identify whether the user has ever visited the web page or not and the frequency and hours of each visit. So when browsing the webpage, the server writes a short piece of information to the user's hard drive via the browser. The next time the browser asks the server to return the page, the cookie data will be transmitted to the server first so that the server can identify the user based on the data that the cookie provides. With the user's visit information, the web server can analyze, perform different actions, or return specific information in accordance with different readers' preference. The KYL online shopping website will write and read cookies in your browser under the following circumstances: 
    1. To provide better, more personalized service and to facilitate your participation in personalized interactive activities, we store your preferred domain-specific information or save your password so that you don't have to enter your password every time you visit KYL online shopping website.
    2. Count the number of visitors and analyze the browsing model for us to evaluate the actual situations of web browsing, which can be further taken as a reference for improving the services of KYL online shopping website. If you choose to reject all cookies, you may not be able to use some of the personalized services or participate in some of the activities. You can choose to modify your acceptance of cookies in your browser, including accepting all cookies, getting notifications when setting cookies, rejecting all cookies, and more.
  • In addition, the KYL online shopping website will keep the user's own records generated by the server when browsing or inquiring about the internet including connected IP address, time of use, browser used, browsing, and selected information and records. These data are a total analysis of the website traffic and online behavior surveys conducted internally by the KYL online shopping website for the purpose of improving the service quality of the KYL online shopping website. KYL online shopping website and KYL Co., Ltd. only analyze the total user behavior and do not analyze individual users.
  • Vendors who advertise on the KYL online shopping website or websites that link with the KYL online shopping website may collect user's personal information. These advertising vendors or linked websites should have their own privacy policies or measures. Since these policies or measures do not apply to KYL online shopping website privacy policy and personal information collection, KYL online shopping website does not assume any legal responsibility in this regard. Users may also provide personal information on clubs, social networking sites, etc. on the KYL online shopping website. Since KYL online shopping website is not a collector, it is not covered by KYL online shopping website privacy policy and personal information collection, and KYL online shopping website does not assume any legal responsibility as well. 
  • Any communication or material other than the personal information transmitted by the user to the KYL online shopping website including but not limited to customer comments, feedbacks, preferences, suggestions, supports, requests, questions, etc. (hereinafter referred to as "other messages") will be deemed to be outside the scope of the personal information specified in this section and will be treated as non-confidential and non-proprietary; When the user transmits other messages to the KYL online shopping website and gets received, it is deemed that the user agrees other messages to be used by KYL online shopping website for investigation and statistics purposes.

II. Use Period, Region, Object and Method

  • During the period of use: The KYL online shopping website may permanently use such personal information during the operation period, subject to the provisions of the Act.
  • Region: Your personal information will be used in the KYL online shopping website and region where the business partners of brand KYL Co., Ltd. (including but not limited to suppliers, express delivery, logistics providers and other fulfillment assistants or agents) are located and the services are provided.
  • Object and Method:
    KYL online shopping website is currently operated by KYL Co., Ltd., who is selling KYL brand products on KYL online shopping website. Therefore, KYL online shopping website will provide your personal information to KYL Co., Ltd. for joint use. The KYL online shopping website will process and use personal information in the electronic, written, telephone, telecommunications, internet and other ways for the specific purpose of collection.
    In addition to the functions of member management and customer management search queries used in the KYL online shopping website, the collection of your personal information will also be used in the following ways:
    1. Sending company products and paper invoices: When ordering, returning, receiving, shipping, and delivering company products or any other items, the KYL online shopping website will hand over your personal information to the entrusted suppliers, logistics providers, express delivery, home delivery, freight operators, etc., in order to facilitate the delivery of goods.
    2. Marketing activities: KYL online shopping website will use the user's address, e-mail address, and phone number for promoting KYL online shopping website products and activities (including but not limited to sending KYL online shopping website commercial information, such as e-newsletters, EDM, or instant messages), notifying users of the service-related updates and offers, providing users with various electronic information and other service-related marketing information, or contacting users for the service-related matters such as customer satisfaction surveys, activities, bulletin boards, etc.
    3. Member-specific services: member section service, member birthday gift, bonus point feedback, discount coupon activity, shopping record, order information, electronic invoice, free gift for certain amount of credit card payment made, product return & exchange and after-sales services that are required for different member services.
    4. Business and Market Analysis: According to the user's gender, age, location, interests, hobbies, personal attributes, purchase records, website browsing records, and others, we analyze the services used or advertisements viewed by the users, the development of new services and the improvement of existing services.
    5. Online activities and online surveys: The KYL online shopping website will use the user's name and identity card number as the basis for the lucky draw, and the user's telephone number, e-mail address, and postal address are used to inform the user of the lucky draw results and analysis. Without the user's consent, the KYL online shopping website does not use the personal information for other purposes. Unless the list of winners is announced in accordance with the activity requirements, the KYL online shopping website will never publish any information about individual users.
    6. KYL online shopping website and brand operator KYL Co., Ltd. will use the user's personal information for the membership activities on the KYL online shopping website, statistical analysis of goods and services consumed by the members, internet marketing activities, and adjustment or release of product information.
    7. Customize the advertisements and the content of the web pages you see, meet your requirements for products and services, improve our services, contact you, conduct research, and provide market analysis or business reports that do not contain personal information for internal and external customers.
    8. In the future, if the operating rights of the KYL online shopping website are transferred to the KYL brand owner or other third parties, in order to allow you to continue to use the KYL online shopping website, KYL Co., Ltd. will transfer your member information and transaction records to the subsequent person responsible for the operation of KYL online shopping website.
    9. Other uses of the specific purpose agreed by the user in writing, by e-mail, by fax or by clicking on the button.
    10. The KYL online shopping website may post information about the KYL online shopping website to the user's news feed page via Facebook or other social networking services. If the user does not agree to the posting of the information, please do not click the consent button. The users may also remove such information voluntarily through the membership system of the social networking service involved or downright refuse KYL online shopping website for continue posting relevant information.

III. Exercise of User’s Rights

  • We would like to briefly explain your rights under the Article 3 of the Personal Information Protection Act and the processing principles of the KYL online shopping website as follows:
    1. After you register with the KYL online shopping website, you may use your registered account and password to check the status of the personal information that you provide./li>
    2. If you need a copy of the status of such personal information, you may e-mail your requests to the KYL online shopping website.
    3. You may supplement or change your previously-entered personal information with your registered account and password at any time. If necessary, the KYL online shopping website may require you to provide appropriate explanations.
    4. You may send an email to the customer service mailbox or call the Customer Service Center to stop collecting, processing, utilizing or deleting your personal information. However, after the user completes the process of stopping the collection, processing, utilization, or deletion of personal information, the services provided to users by the KYL online shopping website will be suspended or terminated and the KYL online shopping website will handle the relevant matters within the scope of existing laws and regulations.
  • If you are unwilling to provide your personal information required by each service or transaction to the KYL online shopping website, or disagree with KYL online shopping website to collect, process, utilize, and internationally transmit your personal information according to the provisions of existing laws and regulations, privacy policy, personal fund collection notice, and other relevant notifications, KYL online shopping website will fully respect your decision. However, depending on the nature or condition of the service, you may be unable to use the services, fulfill your rights and obligations or complete the transaction (e.g.: If you refuse to provide your birthday, you will neither be able to register as a member nor be entitled to any birthday gift). KYL online shopping website reserves the right to decide whether or not to provide such relevant services or to complete such relevant transactions.

IV. Disclosure of Personal Information

  • The personal information obtained by KLY online shopping website will be used by KYL Co., Ltd. who sells brand products on KYL online shopping website or co-operators (including but not limited to suppliers who provide logistics, express delivery, cash flow, gifts, or exhibits and other fulfillment assistants or agents) of KYL online shopping website for the specific purposes under public announcement.
  • KLY online shopping website only uses your personal information for internal processing and utilization and will never sell, exchange or rent your personal information to other groups or individuals. However, the following circumstances are not subject to this restriction, and the KLY online shopping website is not required to inform the user in advance:
    1. There is a need to share your personal information with other individuals or companies to provide the products or services you want.
    2. Based on legal requirements or subject to legal procedures by the judiciary and other competent authorities.
    3. To protect national security, enhance public interest, and prevent major harm to others.
    4. To avoid the danger of the user's life, body, freedom or property, so that the rights and equity of the parties involved can be fully protected.
    5. Subject to the user's written consent or authorization.
    6. Based on the belief that the personal information disclosure is based on legal requirements.
    7. If the operating rights of the KYL online shopping website are transferred to the KYL brand owner or other third parties, in order to allow you to continue to use the KYL online shopping website, KYL Co., Ltd. will transfer your member information and transaction records to the subsequent person responsible for the operation of KYL online shopping website.
    8. Used for management to maintain and improve website services.
  • In order to protect the privacy of users, the KYL online shopping website cannot query the account information of other users for any individuals. If you need to consult other people's information based on relevant legal issues, please be sure to first report to the police unit. The KYL online shopping website will fully cooperate with the police and judicial units to provide all relevant information for the investigation of the case to assist in the process and resolution.
  • In order to provide other services or offers, the KYL online shopping website will need to share your personal information with the third party who provides the service or offer, and we will provide you with sufficient instructions and information at the event. You are free to choose whether to accept this service or offer.

V. KYL Online Shopping Website Member Information and Transaction Record Transfer

You understand and agree that the KYL online shopping website is currently operated by KYL Co., Ltd. In the future, if the operating rights of the KYL online shopping website are transferred to the KYL brand owner or other third parties, in order to allow you to continue to use the KYL online shopping website, KYL Co., Ltd. will transfer your member information and transaction records to the subsequent person responsible for the operation of KYL online shopping website. You also agree that the transfer of the aforementioned member information and transaction records shall be within the specific purpose of providing such personal information, at which time KYL Co., Ltd. will not be required to obtain your written consent.

VI. Personal Information Saving and Saving Methods

Your personal information is kept strictly in the KYL online shopping website database system. At the same time, any person must obtain and use the information under the personal information authorization & management specifications set by the KYL online shopping website. Those who are not authorized will not be able to obtain information through the authorization & management system.

VII. Personal Information Security

The KYL online shopping website will maintain the security of personal information with reasonable technology and procedures in line with the industry standards.

VIII. Self-Protection Measures

Please keep your password and or any personal information completely confidential. Do not provide any personal information, especially the password, to anyone. Be sure to remember to log out of your account before you leave your computer or when you end up using the KYL online shopping website. If you share your computer with other people or use a public computer, please remember to close your browser window to prevent other people from reading your personal information or e-mail.

IX. Privacy Policy Consultation

If you have any questions about the privacy policy and personal information collection notice on the KYL online shopping website, please use the customer service mailbox (m028@cucumber.com.tw) to provide your feedbacks, and we will reply as soon as possible.